Namesake Collection is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The National Privacy Principles (NPPs) govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.
What is Personal Information and why do we collect it?
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect could include: names, addresses, email addresses, postal address, phone and facsimile numbers. This personal information is obtained in many ways including any correspondence, by telephone and facsimile, email, via our website www.namesakecollection.com, from media, publications, other publicly available sources, cookies and/or from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or by unsubscribing. When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your personal information may be disclosed in a number of circumstances including the following:
- with other website-integrated applications to better our service/s;
- third parties where you consent to the use or disclosure; and
- where required or authorised by law.
Security of Personal Information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. We may share personal information to provide customers and prospective customers with enhanced benefits, offers, rewards (and the like) with website-integrated applications. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing. Namesake Collection will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information. In order to protect your personal information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and will be available on our website.